Lifetime Customer Service Commitment.

We are committed to serving you for the lifetime of your spinning wheel. We keep parts for all wheels in stock, and can tune-up an older wheel with the latest spinolution tech so it can spin like new.

30 Day Return Policy

Customers are welcome to return SpinOlution product within 30 days of receipt for a refund minus shipping costs.

Items must be returned in like-new condition, with original packaging, and shipping insurance. Cost of return shipping is the customer’s responsibility. Please contact your dealer prior to sending your return so they can prepare to process your refund after the return is received. Any return which was ordered with Free Shipping is subject to the shipping cost being deducted from the refund. International Refunds will not include the cost of International Shipping. Upon receipt of your return it takes 5-10 business days to process your refund. The refund will be processed with your dealer. We will be unable to issue any type of refund after our 30-day guarantee has expired.

Ship your return including the return form to:

Mike Pauly, 196 Hawkins Rd, Winlock, WA, 98596

For Returns shipped DIRECTLY from A dealer (ETSY dealer in stock inventory) Please contact the dealer to process your return.

1 Year Warranty

Our warranty on all spinning wheels and parts is 1 year from date of product receipt and covers everything except wear parts. Wear parts include: tension blocks, flyer pegs, and drive bands.

Replacement Parts

Worry-Free Exchange Policy

If you or your dealer accidentally ordered a non-compatible product, you can exchange it for the compatible product. Exchanges must be completed within 30 days of receipt. Items to be exchanged must be returned in like-new condition, with original packaging, and fully insured MSRP in case of damages.

Please ship your exchange including the return form to:

Mike Pauly, 196 Hawkins Rd, Winlock, WA, 98596