30 Day Retail Customer Return Policy

Customers are welcome to return SpinOlution product within 30 days of receipt for a refund minus shipping costs.

Items must be returned in like-new condition, with original packaging, and shipping insurance. Cost of return shipping is the customer’s responsibility. Please contact your dealer prior to sending your return so they can prepare to process your refund after the return is received. Any return which was ordered with Free Shipping is subject to the shipping cost being deducted from the refund. International Refunds will not include the cost of International Shipping. Upon receipt of your return it takes 5-10 business days to process your refund. The refund will be processed with your dealer. We will be unable to issue any type of refund after our 30-day guarantee has expired.

Ship your return including the return form to: SpinOlution Returns, 1247 S Buena Vista St STE C, San Jacinto, CA 92583

For Returns shipped DIRECTLY from A dealer (ETSY dealer in stock inventory) Please contact the dealer to process your return.

Exchange Policy

If you or your dealer accidentally ordered a non-compatible product, you can exchange it for the compatible product. Exchanges must be completed within 30 days of receipt. Items to be exchanged must be returned in like-new condition, with original packaging, and fully insured MSRP in case of damages.

Please ship your exchange including the return form to: SpinOlution Returns, 1247 S Buena Vista St STE C, San Jacinto, CA 92583

1 Year Warranty

SpinOlution warrants all spinning wheels and parts to be free from defects in materials and workmanship for a period of one (1) year from the date of product receipt. This warranty covers all manufacturing defects and damage sustained during shipping when the product is drop shipped directly from SpinOlution.

This warranty does not cover normal wear parts, including but not limited to tension blocks, flyer pegs, and drive bands, or any damage resulting from misuse, improper maintenance, or unauthorized modifications.

If a customer disassembles their wheel and is unable to reassemble it, or if the wheel does not operate properly after reassembly, SpinOlution will repair the wheel and replace any necessary parts at no additional cost for labor under this warranty. However, shipping costs to and from the SpinOlution facility are the responsibility of the customer and are not covered under warranty.

SpinOlution reserves the right to inspect the product to determine whether the issue is covered under warranty.