Warranty & Guarantee
WE STAND BY OUR PRODUCTS 100%
30 DAY MONEY-BACK GUARANTEE
Return Policy & Procedure
We want you to be happy with our products and with our service. If you are unhappy for any reason, or simply change your mind on your purchase within 30 days of product receipt - you can return your wheel to us for a full refund minus shipping costs.
Please contact us prior to sending your return so that we can issue a return authorization to you. Cost of shipping back to SpinOlution is your responsibility. Any return which originally received Free Shipping is subject to the original shipping cost being deducted from the return funds. International Refunds will not include the cost of International Shipping. Upon receipt of your return it takes 5-10 business days to process your return and credit our account. The credit will be processed against the original form of payment. We will notify you via e-mail once your return has been processed.
All returns must include all original parts, packing material and be in new "resale" unopened condition. We will be unable to issue any type of refund after our 30-day guarantee has expired.
1 YEAR WARRANTY
Our warranty on all spinning wheels and parts is 1 year from date of product receipt and covers everything except wear parts.
WEAR parts (not covered by warranty) are:
- Flyer Pegs that break due to being dropped or bent (if broken in shipping - we will replace)
- Drive Bands that break due to being exposed to sunlight or over-stretched
- Tension Block / Felt that squeal due to the laws of thermodynamics (replacing the felt will silence the squeal)
If a flyer peg, bobbin, or other part is broken in shipment, we will replace it for free. Every package is shipped fully insured against loss. We want you to enjoy your wheel for a lifetime and we design our wheels to be affordable to maintain.
Looking for replacement parts for your wheel outside of warranty? Click the button below to browse our online hardware shop! Shipping for parts is free within the USA, and any items not available in this shop can be purchased from your local dealer.