We've been going thru our Ravelry group, archiving old discussions (some over 10 years old!) and compiling Q & A into a thorough Maintenance Guide and Troubleshooting Manual that will coming to our website later this year. One of the topics I came across was published in 2009 and I thought it was worth answering again since 8 years has passed and I was really impressed with the thought that went into these questions.
QUESTION: What kind of testing do these tools go through before they’re released to the public?
QUALITY CONTROL. Every SpinOlution spinning wheel is tested by an experienced spinner before it is shipped out. SpinOlution never ships broken wheels or parts to their customers. If you order a wheel and it arrives broken, even if the box has no visable damage, it was definitely damaged in transit. This is why we insure every package we ship. Simply take photos of the broken pieces upon arrival, the box, and the packing materials - then we will create an order for your replacement parts and file a claim with our shipper to reimburse us for the cost of replacing the damaged items.
MONEYBACK GUARANTEE. SpinOlution offers a 30-day moneyback guarantee for any reason within 30 days of receipt of the wheel. If you decide you just don't like the wheel, or if you have an emergency and need to send it back, or if you changed your mind and want to buy another brand - we want you to be happy with the wheel you choose. You are responsible for shipping the wheel back to us. Email us for more info.
PREVIOUS DESIGN QUIRKS: Much of the quirks that our wheels had when they first hit the market in the early 2000's were resolved by Mike Pauly in designs over the following months or years. For example, when SpinOlution wheels first came out they had wooden flyer pegs (see photo). Then spinners started sawing off the pegs (did you know wool yarn could saw thru wood?), and replacing the entire flyer arm was cost-prohibitive and time consuming. So Mike re-designed the flyer bars to use black nylon pegs, each individually screwed in, so if you break one you simply replace one. A pack of pegs is under $20. Affordable, easy to maintain, and quick to fix. Now all SpinOlution wheels have black nylon pegs.
I could spend paragraphs going over 10 years of design changes (from orifice bar keys, to the size of bearings, from the different materials of the whorls, to widths of tension blocks) and why it's changed - but instead of writing a technical guide on the history of the SpinOlution design (maybe I'll do that in a few more years) - I will tell you frankly the two most common technical issues that you may encounter when you purchase a SpinOlution wheel.
Bobbin Magnets becoming unglued. You'll be spinning and your bobbin will be acting funny, maybe your tension will go wonky. You'll switch to another bobbin and it won't work either. You'll send us an email asking why your wheel is being a jerk. Don't worry about having a meltdown, we get it. We're here for you. There is nothing more stressful than an expensive piece of equipment having a crisis and you not knowing why.
FIX: The magnet that belongs on your flyer rod is now stuck in the back of one of your bobbins. We've tried multiple types of glue to secure these magnets - and unfortunately we still haven't discovered eternal glue (someone please invent that glue so we can break thru the second law of thermodynamics barrier into spinning wheel design nirvana). So if this happens to your wheel, simply remove the magnet from the back of your bobbin, slide it onto the flyer rod, and put a couple drops of superglue behind it to glue it back into place. You'll be like-new as soon as it dries.
And if you lost the magnet? Email us. We'll ship you a new one.
Squeeeeeeeeeeeeeealing. You'll be spinning some fiber that you have been looking forward to for a long time, and all of a sudden your wheel will sound like it needs an exorcism. This could range from a chirping cricket on steroids, or a ghastly spooky howl. Your ears will ring and you'll grab your bottle of oil and have no idea where to put it.
FIX: Put the oil away. SpinOlution doesn't have the wood / metal rub like other wheels, all the moving parts are encased in bearing systems (like inside the wheels of your car) - what is happening is the tension block is worn out and needs the noise damper (felt) replaced on it.
This is routine maintenance for a SpinOlution wheel. Simply remove the tension block, get a fresh piece of wool felt (or suede), glue it to the bottom with super glue, press it into the grooves (if your block has grooves) and let it dry. Then place it back into the hole and keep spinning. Your wheel will feel like new.
If your wheel still squeals after replacing the felt, it's possible there is a flaw within the wood of the block that can't be seen and didn't become apparent in quality control. Email us. We'll ship you a new one.